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Most questions can be answered using the frequently asked questions outlined on this page. Please review FAQs before reaching out to our team for assistance.

General Studio Policies

How early can I arrive at the studio before class?

Doors typically open 20 minutes before the start of each class. Please don't arrive any earlier to avoid too much congestion in the locker rooms and lobby. 

I'm running late. Can I still get into class?

Doors are locked 5 minutes before the start of each class. Please be on time. Late students will not be admitted.

Can I leave class early?

​Please plan only to attend classes you can complete. Requests to leave early from class will not be accepted and will result in you being removed from the class and credit returned to you to use at another time. 

Can I bring my cell phone into the hot room?

​No cellphones in the yoga room. The studio is meant to be a peaceful and quiet space. Take time to unplug and give yourself a break.  All electronics should be silenced at all times in the lobby. We strongly discourage the use of cell phones in the lobby; if you need to take a phone call, please step outside in the hallway or building lobby. 

What is the studio policy on minors under 18 years old?

• Children ages 12 and under are not permitted to attend classes at the studio.
• Children between 13 and 15 must be accompanied by a parent or guardian.
• Children 16 and over must attend their first class with a parent or guardian present, after which they may attend future classes on their own.

An additional hard copy waiver for each minor must be signed by a legal parent or guardian. A profile must be created for each minor. However, minors are not permitted to make reservations or pay for pricing options through their profile. The legal parent or guardian must register the minor "as a guest" using the legal parent or guardian's own registered account and pay for any pricing option(s) using the legal parent or guardian's own registered account. 

Under no circumstances should minors under the age of 16 not registered for class be left unattended in the lobby. 

What is your policy regarding the use of restrooms and locker rooms for transgender individuals?

We are committed to providing a secure and welcoming environment for every member of our community. We support and respect transgender people's ability to use the restroom or locker room that corresponds with their gender identity in accordance with New York State and New York City laws. Our studio is identified with signs that makes this policy clear.  We also have an all-gender restroom that students are more than welcome to use before and after class to change instead of using the locker room.. 

I'm submitting a gym reimbursement claim with my insurance or employer. How can I get my attendance history?

You may submit your request by emailing us with the dates of service you are required to submit. If any additional forms need to be signed by management, attach the completed form to your email as well. Please allow 7 business days (excluding weekends) to process your request.

What forms of payment do you accept?

We accept cash, check, Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay.

Can I request a refund?

All sales are final after purchase. There are no refunds.

Memberships

I have a question about memberships. How do I learn more?

To review frequently asked questions about memberships, please visit our Membership Information Dashboard. ​

I need to make a change (including freeze and cancellation requests) to my membership. What do I do?

To submit a request to change, freeze or cancel your membership, please visit our Membership Information Dashboard.  Once on the dashboard, scroll down to the bottom of the page to access your specific form.​

Class Cards

How long are class cards valid for?

5 Class Card	10 Class Card	15 Class Card	20 Class Card	50 Class Card
90 Days	90 Days	4 Months	6 Months	​12 Months

As of March 8, 2024

​PLEASE NOTE: All classes reservations must be made prior to the expiration date. Due to system constraints, no reservations may be made or changed on the date of expiration.

How long are class packs valid for?

Class packs and promotional offers are valid for a set period time determined at time of sale. Please review carefully before purchasing as unused classes WILL EXPIRE on the expiration date and in most cases, CANNOT be extended. 

​PLEASE NOTE: All classes reservations must be made prior to the expiration date. Due to system constraints, no reservations may be made or changed on the date of expiration.

My class card or class pack expired. What can I do?

Remaining credits on class cards purchased after October 5, 2022 may be rolled over with the purchase of a new class card plus a $25 class card rollover fee. Rollover credits will expire 90 days from the date of processing and cannot be rolled over again. Note: You must have a credit card on file in order for us to process your request.

Do you have a class "pack?" Class packs are promotional offers and are valid for a set period of time determined at time of sale. Class packs with an expiration of 30 days or less are ineligible for rollovers. Remaining credits on class packs with an expiration greater than 31 days may be eligible for rollover at the discretion of BYL Management. 
​
To submit a Class Card Rollover Request, please fill out this form.

If you purchased a class card prior to October 4, 2022 or have remaining credits left on a New Student Class Pack, please email us to inquire about your rollover options. 

Can I use a class from my class card to register for a Community Class?

Note that Class Card credits are higher than the price of a single Community Class. Due to overwhelming requests, we are allowing students with class cards to book into these classes. If you wish to pay the lower price, you must buy the “Single Community Class” first on the Buy Page, then book the reservation and select your recently purchased credit option at check out. 

Can I share my class card with someone?

Class cards cannot be shared, however, you may register guests with your class card using the "Bring a Guest" feature in the mobile app. You may register a guest even if you are not attending the class yourself. 

Class credits as part of any membership package, new student offer, or promotion CANNOT be shared.

Class Booking Policies

How soon can I make a reservation for class?

You may book a class starting 7 days before. Students with memberships have priority booking privileges and may begin booking 14 days before.  Workshops are typically open for booking 30 days in advance.

How many classes can I take in one day?

No more than two classes per day. At the discretion of management, we may require you to supply us with a doctor's note to ensure you are fit enough to take to two classes per day. 

What is your late-cancel/no-show policy for classes?

You must cancel your class reservation prior to the late cancellation window outlined below to avoid a penalty. Students with class cards, class packs, and new student packages will lose the class credit. Core, Basic, Prime, 3-Month, 6-Month, and Annual Members will be charged a $10 Late-Cancel/No Show Fee AND lose the class credit. Premium members will not be assessed Late-Cancel/No Show Fees, however, the class credit is still pulled from the package. 

*In the event that an outdoor class moves indoors and you do not wish to attend, please email the Support Team.​

Standard	Workshops/Meditations	Outdoor*
4 hours prior to the start of any class	​ 24 hours prior to the start of any workshop or meditation	Prior to 11:59 PM  the night before the outdoor class or event*

What happens when I early-cancel a class reservation?

Nothing. The class is returned to your studio account as long the reservation is cancelled outside the late-cancel window.

What is the wait-list policy?

If you’ve made an online reservation and haven’t checked in at least 5 minutes before class starts, your spot may be given to a waitlisted student. If this happens, a no-show penalty will apply.

I'm on the wait-list. Will I be alerted when I'm off the wait-list? Should I show up for class?

We make every effort to get students on the wait list into class. The system will automatically alert you at least 3 hours prior via email if you have been removed from the waitlist and have been enrolled into the class. 

If you have not been alerted via email before the 3 hour contact window, you are more than welcome to visit the studio and try to be admitted into class via our in-studio wait-list policy.

Staff begin giving away spots to students on the wait list 5 minutes before the start of class in the order each reservation was made. You must be present and on the waitlist when your name is called to be admitted into class. We kindly ask that you do not change or set yourself up in the yoga room until you have been admitted into the class by a staff member.

I booked a workshop. I can't attend anymore. What can I do?

You must cancel your workshop reservation at least 24 hours prior to the start of the workshop to avoid a penalty. If you cancel within 24 hours, you will loose the workshop credit. If you cancel ahead of the cancelation window, you may request that an account credit be placed on your account for the value you paid. Please email us to process your request.  

Mobile App

Help! I can't remember my password/My password doesn't work.

You can simply reset your password using this link.

How do I download the Bronx Yoga Lab App?

Click here to download the Bronx Yoga Lab App.

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​Need to change, freeze or cancel your auto-renewing membership? ​Visit the Membership Information Dashboard.